Loading... Please wait...

Categories

Terms and Conditions

Terms and Conditions

Terms and Conditions of Sale

The technical steps required to create the contract between you and us for online purchases are as follows:

 

•          You place the order for your products on our store by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.

•          We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from Fun Collectables.

•          As your product is shipped from our warehouse we will send you a despatch confirmation email.

•          Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered.

•          You will be separately notified in the event that we do not accept your order, or where you have otherwise cancelled your order.

•          A contract is formed between us when (and not before) we dispatch your order.

 

By placing an order with us you agree that:

 

1.         Any information provided by you will be true, accurate, current and complete

2.         You are the authorised holder of any credit or debit card you may use on the website

3.         You will notify us immediately of any changes to any information you have submitted to the store

4.         We may collect, store and use information about you in accordance with our Privacy Policy

5.         You will only use the material on the store for your personal use only, and not for any commercial purpose whatsoever

6.         By clicking Confirm Order you are confirming your acceptance of these terms and conditions

7.         E-mails sent will be deemed as read, it is your responsibility to ensure that the email address supplied is accurate and capable of receiving our e-mails

8.         You have read and accept all terms and conditions including in particular the terms in relation to Price and Promotions, Shipping and Delivery, Contract Cancellation, Returns and Refunds and Data Protection.

9.         Products are for family domestic use only.

We reserve the right to vary these terms and conditions at any time but, in respect of any ordered goods, the terms and conditions which apply shall be those which the customer has accepted when an order has been placed. Once an order is placed customers are deemed to have read and agreed to the terms and conditions.

 

Any errors regarding website based information, quotation, price list, acceptance of offer, invoice or other documentation or information issued by us may be subject to correction without any liability on our part.

 

Price and Promotions

 

The price displayed at time of purchase is the price you will pay and will in general not be affected by price increases or decreases. We are unable to offer a discounted price should the price of an item decrease after you make your purchase.

 

All voucher and discount codes must be entered on the 'Shopping Basket' page before proceeding to the checkout and cannot be applied if not entered at time of placing the order. If a code does not apply a discount please check the valid dates. Please ensure you read the terms and conditions of each voucher and discount code as they may vary.

 

 

Contract Cancellation

Due to the quick turnaround of orders we are unable to amend an order once it has been placed. Customers must ensure they check their order carefully before submitting it.

 

Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right and notify us no longer than 14 working days after the day on which you receive the Products.

 

If you wish to exercise your right to cancel this contract we will refund the original purchase price and delivery charge, provided that you have notified us in writing no longer than 14 working days after the day on which you receive the Products, that you have taken reasonable care of the Products and they remain unused and unopened. Please see our Returns policy here for further details.

 

Please note that your right to return Products does not apply to Products which fall into the following categories unless they are faulty or not clearly as described - Unsealed CDs, DVDs, tapes or other recording media, video games and consoles and certain nursery items for hygiene reasons. This does not affect your statutory rights.

 

Shipping and Delivery

We are delighted to offer a number of different shipping and delivery options to cater to our customers' requirements. We try to offer the best and most competitive shipping rates and any charges are only covering the cost of shipping as incurred by us from our third party delivery service providers. Where possible, we subsidise the shipping charge and do not pass this on to our customers. Please see here for further details on Shipping and Delivery options and terms.

 

Delivery Failure

If you fail to take delivery of the ordered goods and they are returned to us, we will contact you upon their arrival via email. A refund of the cost of goods without shipping will be processed within 7 days unless you have notified us before then to advise that the goods are still required. If the goods are still required, you will be charged an additional shipping fee for a second delivery.

 

It is the responsibility of the customer to ensure there is someone at the delivery address at the specified date to sign for the parcel. If no one is present the courier may deliver the goods to a neighbour either side or directly opposite and should leave a card to advise where this parcel has been left. If a parcel has been delivered but you are claiming non receipt of a parcel then please allow 3-5 days from date of notifying us to allow us to investigate with the courier. If a refund is applied and the goods are later located then we reserve the right to place a debit for these goods unless you return them to us.

 

Stock Outs

Usually everything displayed on our site as In Stock is present in our business and available for immediate sale.

 

In the unlikely event that any ordered goods are not readily available to us, we reserve the right to cancel your order. You will receive an email notification of any order cancellation as a result of stock out confirming that payment refunded for the goods in question, in line with our Payment Terms. To the extent that the out of stock item forms part of a larger order, all other goods ordered by the customer will be dispatched in the normal way.

 

Delivery Timeframes

It is our objective to achieve on time delivery on all orders. We monitor our delivery partners and our experience is that delivery is successfully effected within the chosen delivery time period in 99% of cases.

 

We use a number of third party courier service providers and on occasion human error may cause a package to be misdirected. Once despatched, the on time delivery of a package is the responsibility of the relevant courier company and Fun Collectables cannot be held responsible for a package not reaching its destination on time.

 

In order to avoid disappointment, we suggest that customers place orders well in advance of parties and Christmas to allow for any unforeseen delays.

 

For more help and advice on what to do in the event that you do not receive your Fun Collectables within the expected timeframe, please see our Shipping & Delivery terms.

 

Returns

We are happy to refund goods if returned within 28 days of purchase, provided the goods are unused, unopened, in their original condition and packaging with all materials, manuals and accessories intact. All returns must be accompanied by a covering note detailing the reason for return. Our returns policy does not extend to computer or games software where the seal has been broken or Nursery items.

 

 

Refunds

We aim to process all refunds as quickly as possible. During our busy season (October through to December) please allow up to 14 working days for refunds and replacements to be processed. All refunds will be made using the same payment method at the time of placing the order for good purchased online.

 

The customers' statutory rights are not affected.

 

Please note that the time taken to process a refund and/or release any pre-authorisation taken on your card may vary depending on your bank or credit card provider. In our experience, it can take up to 8 days. This processing time is completely outside of our control and any delay is not on the part of Fun Collectables.

 

 

Data Protection

Your privacy is very important to us. We will never release your personal details to any company outside of the Fun Collectables for mailing or marketing purposes. We confirm that your personal information will only be used in accordance with our Privacy Policy.

 

Description of Products

We take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct.

 

What's News

newsletter

Copyright 2017 Fun Collectables. All Rights Reserved.
 Sitemap |